June 10, 2021
How Digital Healthcare is Streamlining Vaccination Programs
Vaccination programs are picking up pace around the world, but there have been challenges along the way. Slower-than-expected vaccine rollout rates have highlighted issues with logistics, outreach, and engagement. Other issues with global rollout have included accessibility, coverage, costs, regulations, trust, and logistics.
The lack of a standard approach means that patients and practitioners all communicate in different ways. The harsh truth is this: healthcare is one of the worst industries when it comes to customer service, when it should be the number one.
Getting vaccination programs off the ground is fraught with challenges (Image Source).
Patient engagement technology should play a key part in vaccination outreach, and it could be key to ensuring that every American who needs a vaccine can get it. In this article, we’ll take a closer look at how digital healthcare is streamlining vaccination programs.
What’s Stopping Patients from Getting Their Vaccinations?
Many clinics have been preparing their systems to record COVID-19 vaccinations and report to health departments, with patient tools and portals for communication between patients and staff.
However, it has not been frictionless: confusion and frustration have been rife, with technical and logistical obstacles making it difficult for individuals to navigate hotlines and websites to secure appointments.
“Additional complexities around new documentation, specific follow-up vaccination windows, and an influx of people that are new patients could overwhelm current intake and scheduling processes,” Greg Johnsen told Healthcare IT News. “Building a handful of digital assistants versus training thousands of individuals is also a key consideration when it comes to efficiency and cost,” he added.
The Importance of Education
Mistrust is proving another roadblock to effective programs, with many US, UK, and EU citizens either refusing to take the vaccine or being uncertain about it and delaying their treatment.
“Facebook runs a survey every day … and that’s shown that vaccine confidence in the US has been slowly but steadily going down since February,” Dr. Christopher Murray, director of the University of Washington’s Institute for Health Metrics and Evaluation, tells CNN. “We were at 75% of adults saying they wanted the vaccine. Now we’re down to, in those surveys, about 67%.”
Awareness needs to play a role in helping the general public understand the benefits and risks of the vaccine. Digital healthcare is one way to do this: portals, apps, and chatbots can all provide individuals with important information 24/7, as well as answer FAQs, helping spread knowledge and quash misinformation.
Why Digital Infrastructure is Vital
Digital infrastructure is proving to be a vital tool in developing efficient vaccination programs and overcoming logjams.
Denmark, which ranks second in the European Union on vaccination rates, used a centralized national register, which assigns each resident a personal identification number linking them to government services. This has proven key to their success.
Digital platforms can be used for patients’ electronic consent forms and health history to make the process smoother. The patient’s information is then kept in a closed loop, which makes it easier for practitioners to monitor progress and track symptoms. Meanwhile, remote patient monitoring means doctors can keep an eye on high-risk patients.
AI can help people with scheduling, form completion, reminders, screening, and follow-up information. Meanwhile, programs with a wide range of language and accessibility options can boost access and help patients feel more supported. The importance of the human side of healthcare should not be discounted, but the administrative end is more than ready for a digital overhaul.
The digitalization of health promises to usher in a stronger health infrastructure and more effective medical systems and processes—while also promoting preventative treatment, improving access, reducing costs and administration duties for healthcare professionals, and enhancing the efficiency of healthcare provision.
How ChronWell Can Help
ChronWell offers comprehensive telehealth and RPM solutions that improve the coordination between doctors and patients. Our software also enables the creation of tailored programs, in addition to medication management, patient information, and service.
With ChronWell’s technology, patients get round-the-clock medical attention, more than one condition can be monitored, and monthly progress reports are available.
If you’re interested in how ChronWell can help your institution better manage chronic illnesses, get in touch with one of our experts today.
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