Remote Care in the New Age of Telehealth

The COVID-19 pandemic significantly accelerated remote care, connecting doctors and patients across the world in a time of critical demand. Telehealth and wearable technologies enabled physicians and patients to connect outside the traditional walls of the doctor’s office.


But there are important distinctions between telehealth and remote care. While telehealth offers the digital connection, remote care is a broader process. It helps physicians build stronger relationships with their patients and improve retention by using the patient’s data ethically for better treatment and results.


ChronWell took early advantage of the remote care trend. In 2017, we identified opportunities to offer better continuity of care, reduce costs and improve health and outcomes. The ChronWell remote care model flourished during the latest telehealth boom. Our pioneering platform gives patients the ability to follow a successful care plan with constant digital access to their care providers. This holistic and tailored experience offers a deeper level of care than telehealth programs that emulate a traditional office visit. With a remote care plan, patients don’t only have remote access to their healthcare professionals, but their entire care plan is curated and digitally monitored so physicians can keep up with their needs in real-time.


The rapid adoption of remote care during COVID-19 has presented some challenges. Many patients simply aren’t tech-savvy. They’ve never used telehealth software or video-chatting applications before. ChronWell continues to adapt the platform to be as simple and user-friendly as possible and to promote digital literacy. Trust and security are areas of concern for providers.  Being HIPAA compliant is only the beginning.  Providers must also ensure companies use patient data in ethical ways to promote patient health, system savings and fair revenue opportunities.

To ensure every patient’s privacy, ChronWell performs internal and external audits and only partners with companies that are HIPAA and SOC2 certified. Our technology and processes were designed from the ground-up for the new remote workforce and we train employees extensively on how to recognize and prevent security risks.

The trend of digital transformation in healthcare will continue long after the pandemic. Patients have grown accustomed to the convenience of receiving care at home and physicians have enjoyed the cost savings. Remote care itself will continue to evolve. At ChronWell, we believe the new remote care model will change the fabric of healthcare.  We will fill the gap between office visits with caring humans and advanced technology to bend the quality and cost curves. Breaking the boundaries of the medical office is a crucial part of healthcare’s digital transformation, and ChronWell is leading the pack in the digital economy.

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