August 30, 2019
Top 5 Reasons to Engage Injured Workers with Early Intervention
Accidents happen. No matter how much safety training and risk mitigation you do, no company is immune from the possibility of a worker becoming injured on the job. What you can control is how prepared your organization is to respond to a work-related incident, because when it happens, timing is everything.
Early intervention programs focus on the immediate and accurate assessment of an injury as soon as it happens. These programs ensure that workers get put on the best course of treatment from Day One all the way through their return to work. Taking action from the onset of an accident can help prevent injuries from becoming chronic and reduce the number of medical claims that become indemnity or litigated claims.
Early intervention programs are becoming widely recognized for their efficacy in improving outcomes for injured workers. Here are the top five reasons why you should consider implementing an early intervention program:
1.) Employees Are Our Biggest Assets. It’s important to take care of your employees. They are your competitive advantage, your intellectual capital and the engine that drives your business. Attracting and retaining talent typically comes at a high price and word quickly gets around if you don’t take care of your workforce from every angle. This includes when they are hurt, and especially when they’ve been hurt on the job.
2.) Right Place, Right Time. When an injury does occur, getting the injured person to the best possible clinician and facility as quickly as possible is imperative. Using certified nurse triage specialists immediately after an injury significantly increases the chances that your employee will be directed to the best facility possible for their injury. It also mitigates costs and reduces exposure. When shift supervisors and managers make medical care decisions for injured employees, the chances of a lawsuit go up.
3.) An apple a day keeps ill will away. From the inception of an injury, it’s important to engage the employee and let them know you are there for them. Whether you engage your own employees to do this, contract with a firm that specializes in early intervention or some combination of the two, it’s important for the injured employee to know that they’re not alone. Assisting them throughout the process, and communicating frequently, goes a long way in building good will.
4.) Encouragement from All. Encouragement should come from all parts of your organization. You want your employee to feel wanted and needed. Your injured employee needs to know their teammates are rooting for them and want them back. Find ways to encourage supervisors and others to reach out while a teammate is away from work during their recovery period. The more they feel needed, the harder they will work to come back and re-engage as part of the team.
5.) Guiding the Employee. Navigating the insurance and medical process simultaneously can be frightening for employees who have been injured on the job. Giving them a professional advocate who can explain processes and interpret medical speak can completely change an employee’s perception of their injury, their recovery. and their employer.
Early Intervention Programs should include:
• 24/7 Nurse Triage
• Empathetic Care Coordination and Concierge Services
• Integrated Dynamic Psychosocial Risk Profiling
Continuous monitoring of these programs and their return on investment are also just as important. ChronWell provides these services along with a full array of tools to help in the monitoring process.
Author: Matt Schreiber